You can browse our products by making use of the various category links on the website.
On some of the category pages, above the products, you will see a product filter section. If you want to, you can use the product filters to refine your search for products in that particular category.
If you do not want to browse products via category and if you are instead looking for a specific product, you can then search for that specific product by making use of the search bars on the website. Type in the name of the relevant product that you are looking for and then click on the orange search icon. If we have that particular product in our inventory, then the product will be displayed.
STEP 2: Adding Products to the Shopping Cart
If you want to order more than one packet of a particular seed or plant, then use the plus and minus icons next to the add to cart button on the product page, to select the quantity that you want to buy.
Then you must click on the orange add to cart button on the product page, to add that item to the shopping cart. Do this for every product that you want to buy.
After adding all the items that you want to order to the shopping cart, you then click on the cart basket icon at the top section of the website. The shopping cart page will then be displayed. On this page you can adjust quantities and you can also delete items from the shopping cart, if you wish to do so.
Once you are happy with the items and quantities in the shopping cart, you then click on the checkout button.
STEP 3: Add you Personal details on the Checkout Page
On the checkout page you must fill in your billing address and personal details such as name, email address and cellphone number. Make sure that the cellphone number that you enter is a South African cellphone number and that all the digits are there and entered correctly. Do NOT enter a landline number or an international cellphone number, else we will not be able to deliver your parcel. Also make sure that your email address is typed in correctly, else we will be unable to send you emails regarding your order.
If you want to create an account, then tick the box that says “Create Account?”. This is optional, but creating an account has many benefits. With an account you can view all your orders, you can download growing guides and invoices for orders placed, you can manage your Wishlist, you can view your store credits and you do not have to fill in your billing details each time when you place a new order.
If you want the parcel to be delivered to a different address than your billing address, then tick the box that says “Ship to a different address?” Then you fill in all the shipping address fields. We will then ship the parcel to the shipping address that you have specified. You can also add another South African cellphone number in the Shipping Cellphone Number section, if the recipient of the parcel is someone else or if someone else will be receiving the parcel on your behalf. The courier company will then use that cellphone number for communication regarding the delivery of the parcel.
After filling everything in on the checkout page, you then select which courier option you prefer. For most central areas the option will be economy courier or express courier. If there is no option to select a courier option, it is because we charge a specific courier rate to deliver to your area. This specific courier charge will be displayed in the totals of the checkout page.
Tick the box that says “I have read and agree with the website terms and conditions.” If you have not read the terms and conditions, then just click on the text next to the tick box and a pop up box will appear, where you can read the terms and conditions.
STEP 4: Place your Order and Make Payment
Next you click the place order button and the page will then redirect to the Payfast payment page. You can then pay for your order via eft, credit card, mobicred, store cards, etc. For more in depth information about the payment process, please click on this link : https://seedsandplants.co.za/payment-options/
Once you have made the payment, the page will then redirect to the thank you / order confirmation page, which will display the order number, what you have ordered, your billing and shipping address, as well as download links to the growing guides for the items that you have ordered.
You will also receive an email with your order details once you have made the payment. This email will contain the order number, the list of items that you have ordered, your billing and shipping address, as well as the download links for the growing guides.
STEP 5: Shipping and Delivery
The parcel is then shipped to you via the Courier Guy courier company. Orders placed Mon-Thurs are shipped out the next day. Orders placed Fri- Sun are shipped out on the following Monday.
Once the courier driver has collected the parcel from us, we then send you an Order Note email notification that the parcel has been collected. This email also contains the tracking number and the tracking link, so that you can track the movements of your parcel.
We then send you a separate email after that, to inform you that the parcel has been shipped and that the order has been fulfilled.
Once the parcel is about to be delivered, you will receive an sms with a Pin Code from the courier company. This Pin Code must be given to the courier driver upon delivery. Without giving the Pin Code to the driver, the parcel will not be delivered, therefore it is extremely important that you make sure you add the correct cellphone number on the checkout page. Make sure that the cellphone number you enter is a South African cellphone number and that all the digits are there and entered correctly. Do NOT enter a landline number or an international cellphone number, else we will not be able to deliver your parcel.
