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Privacy Policy

General privacy policies

Your privacy and the security of information you provide is exceptionally important to us. We will not release, rent or sell personal information to any third parties without your consent, unless we are compelled to do so by law. We treat all your personal information as confidential and keep your registration details and any personal information you upload to us on secure servers. We will comply fully with all applicable South African Data Protection and consumer legislation in place including the Consumer Protection Act.

Our secure databases encrypt your payment information in order to minimise the risk of unauthorised disclosure or interception. Our Website make use of ‘cookies’ which collect data about the device that you use to access our Website. The cookies minimise the possibility of unauthorised access to, and disclosure of, your personal information.

Seeds & Plants limits the amount of payment related information securely held on Seeds & Plants’s servers or infrastructure – this information is purely used for your fraud protection with strictly controlled access and for a limited time period. We prefer to protect our customers by also providing  completely secure and encrypted gateways into our specialist third party payment providers (“Payfast “). This ensures we provide the highest levels of security including PCI compliance.

If you want to use the Website but do not wish to be sent additional marketing information and newsletters, please ensure the relevant option is selected during registration that indicates your preference. You can also opt in or out of receiving marketing information at any time through your registered profile.

Please note that we reserve the right to communicate with you (via writing, phone, email and/or SMS) with information directly related to the Seedsandplants.co.za service. This information is necessary to allow you to use the service and any enhancements we make from time to time.

You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is inaccurate. If you wish to view any information you have submitted, please contact us in writing. Nothing in these Terms and Conditions affects your rights under the Data Protection Act.

Your information

When you shop on our Website, we will ask you to input and we will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, and product selections (please note that your payment details are handled through a third party specializing in secure payments – while we provide an additional anti-fraud verification layer). We  may collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.za and .com), your browser type, the country and telephone area code where your computer is located, the pages of our Website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Website (“User Information”). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held securely and thus your privacy is protected. We use your information only for the following purposes:

  1. To process your orders;
  2. For statistical purposes to improve the Website and the services we offer;
  3. To provide you with relevant Website content and Website advertisements;
  4. To administer this Website;
  5. If you consent, to notify you of products or offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, fax, email, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

Your personal information may be disclosed to reputable third parties solely with the purpose of helping to process your order. Seeds & Plants require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable South African Data Protection and consumer legislation in place.

We reserve the right to disclose information if we are requested to by the police or any other regulatory or government authority investigating suspected illegal activities. This includes the provision of personal information and /or user information.