Courier Delivery
SHIPPING SCHEDULE: Orders Placed on Monday to Thursday, will be shipped out on the following day. Orders placed on a Friday, Saturday or Sunday, will be shipped out on the following Monday.
SHIPPING METHOD: All parcels are delivered via courier. We make use of the Courier Guy, for all our Courier deliveries. We do NOT send parcels via SAPO or Postnet.
PLEASE NOTE:
- P.O BOXES: We do not deliver to a P. O. Box address.
- SHIPPING ADDRESS: It is very important to provide accurate shipping information. Please enter a full street address as the shipping address, including house/apartment/building number, street name, suburb, city, province and postal code. Please also make sure that your telephone number is correct as well as your email address. If the parcel is to be delivered to a business, then make sure to add the Company name.
- SHIPPING COST CALCULATION: The Shipping cost is calculated based on the city or town that your parcel will be delivered to, therefore it is very important that you select the correct name of your city or town, from the city/town drop-down box on the cart and/or checkout pages, else the calculated shipping charge may be more expensive. Also please make sure that you select the correct Province in which your town or city is located in. If you select the wrong province, the calculated shipping charge may be more expensive.
- SUBURB VERSUS A CITY OR TOWN: A Suburb is NOT a City or Town! A Suburb is a region within a city. For example: Bryanston is a Suburb of Johannesburg, so under the Suburb section of the shipping address, you will type Bryanston and under the Town/City section you will select Johannesburg. Only if your town does not have any suburbs, you can then type the City or Town name in the suburb section of the shipping address.
- EXACT SHIPPING COST: You can calculate the exact shipping cost, by entering your street address and postal code on the cart and/or checkout pages.
- CELLPHONE NUMBER: Make sure that your cellphone number is correct and not missing any digits. The Courier Company will send you a pin code before delivery, therefore it is very important that you provide the correct cellphone number. The parcel cannot be delivered if you provide the wrong cellphone number, if you provide an international cellphone number or if you provide a landline number!
- TRACKING LINK AND WAYBILL NUMBER: We will send you an email once your order is dispatched. The email will contain the waybill number and the tracking link, so that you will be able to track the movements of your parcel online. You will also be able to retrieve this email on the tracking page of your account, if you have created an account with us.