Returns and Refund Policy
1.1 Availability of goods and text description of goods
1.1.1 PRODUCT INFORMATION AND AVAILABILITY: The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information nor the accuracy of the product description information – Although we do our best to ensure the accuracy of the information, sometimes items may be out of stock and product descriptions may have errors in the text.
1.1.2 OUT OF STOCK ITEMS: In cases of unavailability, the Provider will offer the Customer the option to receive a Store Credit OR a Refund, for the out of stock item only. If the customer does not wish to get a Store Credit, then the Provider will refund the customer via Payfast, for the out of stock item. Credit and cheque card refunds can take up to 7 and 10 business days, and Instant EFT refunds can take between 2 and 3 business days, to reflect in your bank account.
PLEASE NOTE: The Provider will only refund the customer for the out of stock item, not for the entire order.
1.2. Returns & Refunds
1.2.1 ORDERS CANCELLED BY US: The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the provider will give the customer an option of a store credit OR a refund. If the customer opts for a refund, then the customer will receive a full refund without deductions, within 7 and 10 business days for Credit and cheque card refunds, and between 2 and 3 business days Instant EFT refunds.
1.2.2 PLEASE NOTE: Once you have placed an order, you cannot cancel the order.
1.2.3 LOST OR DAMAGED PARCELS. We offer NO guarantee on shipments against destruction. Even though we have implicit trust in the courier company that we use, it may happen that a parcel is lost or damaged during the shipping process.
Should the parcel be lost by the courier company, we will notify the customer and offer the customer the option to receive a Store Credit OR a Refund for the lost parcel. If the customer does not wish to get a Store Credit, then the Provider will refund the customer via Payfast, for the lost parcel. Credit and cheque card refunds can take up to 7 and 10 business days, and Instant EFT refunds can take between 2 and 3 business days, to reflect in your bank account..
Should the parcel be damaged by the courier company, we will not be liable to refund the customer nor will we be liable to replace the damaged items in the parcel. There is NO return or warranty on any plants or seeds or any other products that we sell.
1.2.4 WRONG SEEDS OR PLANTS ORDERED: The onus is on you as the buyer, to ensure that you look properly at the photos of the plants or seeds you intend to buy, as the photos show you exactly what the plant looks like. So please look carefully at the photos, to make sure that it is indeed the correct plant or seeds that you want to buy.
Do not order purely based on a plant name or description, because often plants have multiple common names worldwide, which can cause confusion. We will NOT refund you for not looking at the photos properly and ordering the wrong plant or seeds.
1.2.5 DAMAGED PLANTS: The onus is also on you as the customer to be very careful when you unpack your plant, so as to not break the roots, leaves or stem – We pack the plants properly and we will not be held liable should you break or damage the plant upon receipt of the plants or if the plant is damaged by the courier company whilst in transit or during handling of the parcel.
1.2.6 SEED GERMINATION FAILURE: Although we sell fresh viable seeds, seed germination ratios can be variable, depending on various factors such as Planting Season, Soil type & texture, Moisture, Soil pH, Soil salinity, Light, Temperature, Seed predators, Seed planting depth and much more. Additionally seed germination methods and cultivation practices, vary from person to person.
All these factors mentioned above are beyond our control.Therefore seed purchases are non-refundable and non-returnable. We will NOT be liable nor will we refund you, should any of the seeds that you have purchased from us, fail to germinate properly. We also do not issue refunds based on a water floating test or any other test.
1.2.7 INCORRECT SHIPPING ADDRESS: We send your parcel to the shipping address that you give us. It is very important to provide accurate information and we do not deliver to a P. O. Box address. So please enter a full street address as the shipping address, including house/apartment/building number, street name, suburb, city, province and zip code. Please also make sure that your telephone number is correct as well as your email address.
We are not responsible for any return due to wrong shipping information provided or wrong telephone number provided.
1.2.8 SHIPPING DELAYS: We are not responsible for shipping delays which are beyond our control.