Shipping and Returns
IMPORTANT!! PLEASE READ THE SHIPPING INFO BELOW!
Orders WILL NOT be cancelled nor refunded due to you not having read the shipping costs and delivery time frame details as well as our Returns & Refunds Policies. So please read this entire page very carefully.
We currently only ship to customers in South Africa and delivery is via courier. However, we do not courier to certain remote areas such as Hogsback and other small towns, as it is extremely costly to do so. Having said that, it may well be that we are able to ship to your location via courier, so before placing an order, if you live in a remote village/area/town, please contact us first, to verify if we will be able to courier to your destination or not.
COURIER SHIPPING/DELIVERY FEE STRUCTURE :
Seeds, Dried Herbs & Spices and Seedlings, Small Plants, Small Trees (Up to 30cm in height), Bulbs & Rhizomes
- Gauteng : R180
- Free State: R220
- Eastern Cape: R250
- Western Cape: R250
- KwaZulu- Natal: R220
- Limpopo: R250
- Mpumalanga: R220
- North West: R250
- Northern Cape: R250
Plants & Trees (From 30cm upwards in height)
- R400 shipping to all Provinces
We reserve the right to amend the above mentioned shipping fees at any time.
*When you order a combination of items, for instance seeds as well as a Plant or Tree (From 30cm upwards in height), then on the order total in your shopping cart, you will be charged the shipping fee that is applicable to the heavier item. In the above example, you ordered seeds and plant or tree (that exceeds 30cm in height), so your shipping costs will be the shipping cost for the plant or tree.
We make use of the Express Online Courier Services, which is provided by the Courier Guy, for all our Courier deliveries.
Tracking / Consignment Number
An email notification will be sent to you once your order is dispatched. You will receive a tracking number with this email and you will be able to track your parcel online.
Returns and Refund Policy
1.1 Availability of goods and text description of goods
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information nor the accuracy of the product description information – Although we do our best to ensure the accuracy of the information, sometimes items may be out of stock and product descriptions may have errors in the text.
In cases of unavailability, the Provider will offer the Client a similar product at the same price OR offer a refund for the out of stock item only. If the Client does not wish to select a substitute product, then the Provider will refund the client in full via Payfast, for the out of stock item. Credit and cheque card refunds can take up to 7 and 10 business days, and Instant EFT refunds can take between 2 and 3 business days, to reflect in your bank account.
Please note: The Provider will only refund the client for the out of stock item, not for the entire order.
1.2. Returns & Refunds
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions within 7 and 10 business days for Credit and cheque card refunds, and between 2 and 3 business days Instant EFT refunds.
Please note that once you have placed an order, it may not be cancelled.
We offer NO guarantee on shipments against loss or destruction. There is NO return or warranty on any plants or seeds or any other products that we sell.
The onus is on you as the buyer, to ensure that you look properly at the photos of the plants you intend to buy, as the photos show you exactly what the plant looks like, to make sure that it is indeed the correct plant that you want to buy. Do not order purely based on plant name or description, because often plants have multiple common names worldwide, which can cause confusion. We will NOT refund you for not looking at the photos properly and ordering the wrong plant.
The onus is also on you as the buyer to be very careful when you unpack your plant, so as to not break the roots, leaves or stem – We pack the plants properly and will not be held liable should you break or damage the plant upon receipt of the plants or if the plant is damaged by the courier company whilst in transit or during handling of the parcel.
With regards to seeds, although we sell fresh viable seeds, the onus is on you as the buyer, to germinate the seeds correctly. Additionally seed germination ratios can be variable, depending on various factors and we will NOT be liable, should any of the seeds that you have purchased from us, fail to germinate properly.
We send your parcel to the shipping address that you give us. It is very important to provide accurate information and we do not deliver to a P. O. Box address. So please enter a full street address as the shipping address, including house/apartment/building number, street name, suburb, city, province and articleal code. Please also make sure that your telephone number is correct as well as your email address.
We are not responsible for any return due to wrong shipping information provided or wrong telephone number provided.
We are not responsible for shipping delays which are beyond our control.