We offer NO guarantee on shipments against loss or destruction. There is NO return or warranty on any plants or seeds or any other products that we sell.
The onus is on you as the buyer, to ensure that you look properly at the photos of the plants you intend to buy, as the photos show you exactly what the plant looks like, to make sure that it is indeed the correct plant that you want to buy. Do not order purely based on plant name or description, because often plants have multiple common names worldwide, which can cause confusion. We will NOT refund you for not looking at the photos properly and ordering the wrong plant.
The onus is also on you as the buyer to be very careful when you unpack your plant, so as to not break the roots, leaves or stem – We pack the plants properly and will not be held liable should you break or damage the plant upon receipt of the plants or if the plant is damaged by the courier company whilst in transit or during handling of the parcel.
With regards to seeds, although we sell fresh viable seeds, the onus is on you as the buyer, to germinate the seeds correctly. Additionally seed germination ratios can be variable, depending on various factors and we will NOT be liable, should any of the seeds that you have purchased from us, fail to germinate properly