Faq
How do I place an order?
Please click on this link for step by step instructions on how to place an order on our online store: https://seedsandplants.co.za/how-to-buy-items/
How do I pay for my order?
Please click on this link for more information regarding payment options and making payments on our online store: https://seedsandplants.co.za/payment-options/
How is my order packaged?
Please click on this link for more information regarding how we package our products: https://seedsandplants.co.za/packaging/
Where do I find the growing guides for my order?
The growing guides are available in PDF format. You can find and download the growing guides in these 3 places:
- Once you place an order and have paid for the order, then on the thank you page you will see links to download the growing guides.
- The order email that is sent to you once you have paid for your order, contains a section at the top of the email titled “Downloads”. You will see links in that section where you can download the individual growing guides for each of the seed varieties that you have ordered.
- You can also download the growing guides on the downloads page of your account.
I need an invoice for my order. Where do I find the invoice?
You can view and download a copy of the invoice on the order page of you account.
Can I collect my order?
No you can’t collect your order. The order will be shipped out to you via courier.
Do you sell seeds in bulk?
No, we do not currently sell seeds in bulk.
I had items in my shopping cart, but it is now no longer there. Why was my order cancelled?
We have limited stock of each item and therefore use a stock management system on our online store. When you add an item to the shopping cart, that item is reserved for your order. If you do not pay for your order within 60mins, the order will be automatically cancelled, to give other buyers the opportunity to buy the item.
Do you ship Worldwide?
We DO NOT ship Worldwide. We only ship to customers in South Africa.
Can you give me a quote?
We do not entertain quote requests at all. All products that we sell, the quantities in which they are available and their pricing, is clearly listed on our online store. All purchases are done online, by using our secure shopping cart and payment gateway.
Do you have a printed catalogue?
No we do not. Our online store is a paperless inventory listing, which includes detailed plant profiles, many plant images and growing instructions.
Why are some of the images on your website watermarked?
All watermarked images on our website, are photos that we took of our own plants. We watermark those images for copyright protection. The images that are not watermarked, are stock images or images supplied to us by our suppliers.
Where do you source your seeds?
Many of the seed varieties that we sell are seeds harvested from our own plants. We also source seeds from reliable seed suppliers in South Africa. If a particular seed variety is harvested from our own plants, then this will be clearly stated on the individual product page.
Are all the seeds that you sell organic?
At Seeds and Plants we sell seeds from external suppliers as well as seeds harvested from our own plants. Not all the seeds that we sell from external suppliers are organic. However, the seeds harvested from our own plants and which we do sell on this website, are 100% organic, open-pollinated and untreated. For more in depth information regarding the different seed types or terms, please read the article at this link: https://seedsandplants.co.za/gardening-tips/seed-types-explained/
Do you provide certificates with Seeds and Plants?
We do NOT Provide Phytosanitary Certificates.
Do you charge VAT?
No, we do not charge VAT and we are not VAT registered. As a small business in the form of a sole proprietorship, our annual turnover does not meet the R1 million threshold that makes it compulsory for a company or an individual to be a VAT vendor.
Do you offer a warrenty or return option?
We offer NO guarantee on shipments against loss or destruction. There is NO return or warranty on any plants or seeds or any other products that we sell.
The onus is on you as the buyer, to ensure that you look properly at the photos of the plants you intend to buy, as the photos show you exactly what the plant looks like, to make sure that it is indeed the correct plant that you want to buy. Do not order purely based on plant name or description, because often plants have multiple common names worldwide, which can cause confusion. We will NOT refund you for not looking at the photos properly and ordering the wrong plants or the wrong seeds.
The onus is also on you as the buyer to be very careful when you unpack your plant, so as to not break the roots, leaves or stem – We pack the plants properly and will not be held liable should you break or damage the plant upon receipt of the plants or if the plant is damaged by the courier company whilst in transit or during handling of the parcel.
With regards to seeds, although we sell fresh viable seeds, the onus is on you as the buyer, to germinate the seeds correctly. We do not issue refunds based on a water floating test. Additionally seed germination ratios can be variable, depending on various factors and we will NOT be liable, should any of the seeds that you have purchased from us, fail to germinate properly.
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