Faq

No, we DO NOT ship Worldwide. We only ship to customers in South Africa.

No, we do not entertain quote requests at all. All products that we sell, the quantities in which they are available and their pricing, is clearly listed on our online store. All purchases are done online, by using our secure shopping cart and payment gateway.

No, we do not sell seeds or plants in bulk.

No we do not have a printed catalogue. Our online store is a paperless inventory listing, which includes detailed plant profiles, many plant images and growing instructions.

No, we do not have a physical shop. We are purely an online store, therefore all purchases are made online and you also can’t collect your order. The order will be shipped out to you via courier.

No, we do not charge VAT and we are not VAT registered. As a small business in the form of a sole proprietorship, our annual turnover does not meet the R1 million threshold that makes it compulsory for a company or an individual to be a VAT vendor.

All watermarked images on our website, are photos that we took of our own plants. We watermark those images for copyright protection. The images that are not watermarked, are stock images or images supplied to us by our suppliers.

Many of the seed varieties that we sell are seeds harvested from our own plants. We also source seeds from reliable seed suppliers in South Africa and Internationally. If a particular seed variety is harvested from our own plants, then this will be clearly stated on the individual product page.

At Seeds and Plants we sell seeds from external suppliers as well as seeds harvested from our own plants. Not all the seeds that we sell from external suppliers are organic. However, the seeds harvested from our own plants and which we do sell on this website, are 100% organic, open-pollinated and untreated. For more in depth information regarding the different seed types or terms, please read the article at this link: https://seedsandplants.co.za/gardening-tips/seed-types-explained/

We do NOT Provide Phytosanitary Certificates.

You do not need to have an account registered with us, to place an order. You can simply checkout as a Guest and an account will be automatically created for you, once you have paid for the order. However, you will have to first reset the password, before you will be able to access the account.

1. On the checkout page: To register for an account on our website, simply tick the box next to the “Create Account?” text on the checkout page and type in a password. After you have paid for the order, you will be able to login to your account with the password that you have typed in on the checkout page.
2. If you forgot your password, you can click the “forgot password” link on the login page, and you will then receive an email with the password reset link. Click on the link to reset the password and then type in your new password.

Please click on this link for step by step instructions on how to place an order on our online store:  https://seedsandplants.co.za/how-to-buy-items/

Please click on this link for more information regarding payment options and making payments on our online store: https://seedsandplants.co.za/payment-options/

We do not offer manual eft or direct bank deposits into our bank account, as a payment option. All Payments must be made online via the Payfast Payment Gateway. The reason for this is that our stock management system, order related emails and invoices are automated and triggered once payment has been made via the Payfast payment gateway. Additionally, the use of the Payfast payment gateway is for our protection as well as for the protection of our customers.

Please click on this link for more information regarding how we package our products: https://seedsandplants.co.za/packaging/

The growing guides are available in PDF format. You can find and download the growing guides in these 3 places:

1. Once you place an order and have paid for the order, then on the thank you page you will see links to download the growing guides.
2. The order email that is sent to you once you have paid for your order, contains a section at the top of the email titled “Downloads”. You will see links in that section where you can download the individual growing guides for each of the seed varieties that you have ordered.
3. You can also download the growing guides on the downloads page of your account. Please note that if you checked out as a Guest, you first have to verify the account that we have automatically created for you, before you will be able to access the account section on the website. To verify the account, you must click on the password reset link in the account details email that you would have received after you paid for the order. If you do not see the email in your inbox, then look for it in your spam folder. You can also use the “forgot password” link on the login page to receive a new password reset email. After resetting the password, you will then be able to login to your account.

Once your order has been shipped, you will receive an email titled “Your Seeds and Plants Order#(number) has been fulfilled”. The invoice in pdf format will be attached to this email. You can also view and download a copy of the invoice on the order page of you account. Please note that if you checked out as a Guest, you first have to verify the account that we have automatically created for you, before you will be able to access the account section on the website. To verify the account, you must click on the password reset link in the account details email that you would have received after you paid for the order. If you do not see the email in your inbox, then look for it in your spam folder. You can also use the “forgot password” link on the login page to receive a new password reset email. After resetting the password, you will then be able to login to your account.

Please check your spam folder, if you have not received any order related emails from us. We always send 3 emails, once you have made payment for the order.

1. The 1st email is sent immediately once you have made payment – this email contains your order details and the download links for the growing guides.
2. The 2nd email is sent on the day that the courier collects your parcel from us – this email contains your order details, the shipping waybill number and the tracking link.
3. The 3rd email is sent shortly after the 2nd email – this email is to confirm that the parcel has been shipped and that the order is fulfilled.

1. Once your parcel has been shipped, we email the waybill number and tracking link to you.
2. You can also retrieve the waybill number and tracking link on the Order Tracking page in your account. Please note that if you checked out as a Guest, you first have to verify the account that we have automatically created for you, before you will be able to access the account section on the website. To verify the account, you must click on the password reset link in the account details email that you would have received after you paid for the order. If you do not see the email in your inbox, then look for it in your spam folder. You can also use the “forgot password” link on the login page to receive a new password reset email. After resetting the password, you will then be able to login to your account.
3. To retrieve the waybill number from the Order Tracking page, simply enter your Order Number (without the hashtag) in the tracking box and press the “Track” button. The email that we have sent to you with the waybill number and tracking link, will then be displayed as the order tracking result.
4. Your order number is displayed on the Orders link in your account, but the order number can also be found in the confirmation email that you should have received when you placed the order.

1. Unfortunately we cannot combine the orders and we cannot refund you for the shipping costs that you have paid for the additional orders.
2. If you place an order and afterwards realize that there are additional items that you forgot to include in your order, then please contact us and give us a list of the additional items that you want to be included in your order. We will then send you a Payfast payment link, for you to pay for the additional items. The additional items will be included in your order once payment has been received. Please do note though, that you must contact us within 1 hour of placing the order if you want to add additional items to the order. If you contact us after 1 hour of the order placement, we may not be able to assist, as we may have already packaged your parcel for shipment.

We offer NO guarantee on shipments against destruction. There is NO return or warranty on any plants or seeds or any other products that we sell.

1. The onus is on you as the buyer, to ensure that you look properly at the photos of the plants you intend to buy, as the photos show you exactly what the plant looks like. So do make sure that you look at the photos properly, to ensure that you order the the correct plant or seeds. Do not order purely based on plant name or description, because often plants have multiple common names worldwide, which can cause confusion. We will NOT refund you for not looking at the photos properly and ordering the wrong plants or the wrong seeds.
2. The onus is also on you as the customer to be very careful when you unpack your plant, so as to not break the roots, leaves or stem – We pack the plants properly and will not be held liable should you break or damage the plant upon receipt of the plants or if the plant is damaged by the courier company whilst in transit or during handling of the parcel.
3. Although we sell fresh viable seeds, seed germination ratios can be variable, depending on various factors such as Planting Season, Soil type & texture, Moisture, Soil pH, Soil salinity, Light, Temperature, Seed predators, Seed planting depth and much more. Additionally seed germination methods and cultivation practices, vary from person to person.
   All these factors mentioned above are beyond our control. Therefore seed purchases are non-refundable and non-returnable. We will NOT be liable nor will we refund you, should any of the seeds that you have purchased from us, fail to germinate properly. We also do not issue refunds based on a water floating test or any other test.
   You can view all our Shipping and Returns policies at this link: https://seedsandplants.co.za/shipping-and-returns/
4. Even though we have implicit trust in the courier company that we use, it may happen that a parcel is lost or damaged during the shipping process. Should the parcel be lost by the courier company, we will notify the customer and offer the customer the option to receive a Store Credit OR a Refund via Payfast for the lost parcel. Should the parcel be damaged by the courier company, we will not be liable to refund the customer nor will we be liable to replace the damaged items in the parcel.

We have limited stock of each item and therefore use a stock management system on our online store. When you add an item to the shopping cart, that item is reserved for your order. If you do not pay for your order within 60 mins (1 hour), the order will be automatically cancelled, to give other buyers the opportunity to buy the item.

The Access denied error happens for security reasons in the following 6 instances:

1. Incorrect login attempts: When the wrong username or password is entered repeatedly.
2. No registered account exists: When a person who did not register for an account in the past or did not buy from our store as a guest, tries to login to an account that does not exist.
3. Compromised passwords or email accounts: If your password has been leaked or is the same as a breached password. Also, when a person with a compromised or hacked email account tries to login.
4. Blacklisted IP address: If a user’s IP is on a list of suspicious or malicious IPs, they may be blocked from accessing the website.
5. Malicious activity:  When an unauthorized person tries to login to the administration side of the website or engages in any form of Suspicious activity.
6. Guest checkout without paying for the order – No account registered: If you placed an order with us in the past, but you did not complete the order, meaning you did not pay for the order, then there will be no account registered in your name on our system. Therefore, you will not be able to login, as no account associated with your email address exists. To remedy this, you can register for a new account and thereafter you will be able to login to your registered account and you will no longer be blocked.