Privacy Policy

General privacy policies

Your privacy and the security of information you provide is exceptionally important to us. We will not release, rent or sell personal information to any third parties without your consent, unless we are compelled to do so by law. We treat all your personal information as confidential and keep your registration details and any personal information you upload to us on secure servers. We will comply fully with all applicable South African Data Protection and consumer legislation in place including the Consumer Protection Act.

Our secure databases encrypt your information in order to minimize the risk of unauthorized disclosure or interception. Our Website make use of ‘cookies’ which collect data about the device that you use to access our Website. The cookies minimize the possibility of unauthorized access to, and disclosure of, your personal information.

Seeds & Plants limits the amount of payment related information securely held on Seeds & Plants’s servers or infrastructure – this information is purely used for your fraud protection with strictly controlled access and for a limited time period. We prefer to protect our customers by also providing  completely secure and encrypted gateways into our specialist third party payment providers (“Payfast “). This ensures we provide the highest levels of security including PCI compliance.

If you want to use the Website but do not wish to be sent additional marketing information and newsletters, please ensure the relevant option is selected during registration that indicates your preference. You can also opt in or out of receiving marketing information at any time through your registered profile or by clicking the unsubscribe link any newsletter that you may receive from us.

Please note that we reserve the right to communicate with you (via writing, phone, email and/or SMS) with information directly related to the Seedsandplants.co.za service. This information is necessary to allow you to use the service and any enhancements we make from time to time.

You have the right to request a copy of any information we hold on you at any time, and to have that information corrected if it is inaccurate. If you wish to view any information you have submitted, please contact us in writing. Nothing in these Terms and Conditions affects your rights under the Data Protection Act.

Your information

You should be aware that this website is being monitored and may capture information about your visit that will help us improve the quality of our service.

When you shop on our Website, we will ask you to input and we will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, and product selections (please note that your payment details are handled through a third party specializing in secure payments – while we provide an additional anti-fraud verification layer).

We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held securely and thus your privacy is protected.

What we collect and store

While you visit our site, we’ll track:

  • Where you are on the internet (e.g. the referral URL that you came from, domain types like .co.za, .com and the country that you are from),
  • Advertisements you clicked on, and any search terms that you entered on our Website (“User Information”)
  • Pages and Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We may collect this information even if you do not register with us.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number  and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Administer this Website
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • For statistical purposes and to improve the Website and the services we offer
  • Send you marketing messages, if you choose to receive them
  • Send you back in stock notifications, if you have subscribed to be notified

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, Although we are not legally required to continue to keep it, we do store order information indefinitely, for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, fax, email, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

Who on our team has access

Only the website owner, who is also the website Administrator, has access to the information you provide and can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

The website administrator which is the website owner, has access to this information to help fulfill orders, process refunds and support you.

What we share with others

General

We collect information about you during the checkout process on our store. Your personal information may be disclosed to reputable third parties such as payment gateway providers and courier companies, with the sole purpose of helping to process your order and ship your order. Seeds & Plants require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable South African Data Protection and consumer legislation in place.

We reserve the right to disclose information if we are requested to by the police or any other regulatory or government authority investigating suspected illegal activities. This includes the provision of personal information and /or user information.

Payments

We accept payments through Payfast. When processing payments, some of your data will be passed to Payfast including information required to process or support the payment, such as:

  • Name
  • Email
  • Address
  • Phone
  • Purchase Total
  • Unique payment identifier
  • Payment provider identifier

Please see the Payfast Privacy Policy for more details.